What defines a business process?

A business process is best defined as a series of tasks that produce a specific service or product. This definition highlights the structured sequence of activities that organizations undertake to achieve defined outcomes, whether that be delivering a product to a customer or providing an essential service. By organizing tasks in this manner, businesses can optimize efficiency, ensure quality, and enhance customer satisfaction.

The other options do not encapsulate the essence of a business process as effectively. For instance, while a collection of software applications may support business processes, it does not represent the processes themselves. Similarly, an internal policy for managing employee activities pertains more to governance and management rather than the execution of operational tasks. Lastly, a framework for assessing market strategies focuses on strategic planning rather than the direct operational functions that are characteristic of a business process.